Crisis Line

Contact Care Line provides…

  • 988 Suicide & Crisis LIFELINE - Phone calls to 988 originating in the 9 counties surrounding Knoxville are answered by CONTACT. 988 is available 24 hours a day, every day. We are grateful to the CNS Y-12 Community Investment Fund of the East Tennessee Foundation for providing internship dollars to help launch this program along with support from the State of Tennessee's Department of Mental Health.
  • 988 Suicide & Crisis LIFELINE Text and Chat - Text 988 or find the link to internet chat at: 24 hours a day, 7 days a week. CONTACT is a national core center for the LIFELINE text/chat program.  We are grateful for the support of United Way/Anderson County for their investment in this program. Additionally, the Neighbor to Neighbor Disaster Relief Fund helped bridge startup funds for this program.
  • Training for the community, and for our volunteers, in active listening, suicide prevention, and mental health awareness.
  • CONTACT Reassurance supports at-risk seniors in who live alone or are homebound with little or no caregiver support. By making daily, prearranged reassurance calls to these seniors, we help them maintain their independence.


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  • My time at CONTACT Care Line has taught me how to actively listen, to be patient and to give my full attention to every situation…I am extremely grateful for the tools CONTACT has given me—tools that have not only helped me respond to callers, but tools that have changed my life. During my time here, I have learned more valuable lessons and gained more experience than I have in any classroom or job position. Rather than rushing through life by multitasking or turning the focus of conversations to myself, I now give my attention to the present moment. When people ask me about CONTACT, I tell them that it not only changes the lives of the callers, but the lives of the volunteers, as well. Although our patience is tested more on some days than others, I leave each shift knowing that I have somehow made a caller’s day better. On behalf of the University of Tennessee’s psychology students who have had the opportunity to work with CONTACT, thank you for teaching us how to take a step back from our hectic lives and go back to the basics of listening.
    - Nicole
  • After escaping to a women’s shelter, a necessary divorce, and receiving professional diagnosis of my son’s disabilities, the best journey for us seemed my becoming a college student. Although I assumed there would be difficult times ahead, I had no idea of the level of suffering social isolation would add to my life. Without CONTACT Care Line in place to ease the suffering, my life, and the lives of those around me would have been at the least, more difficult. Thank you for being there for me.
    – Margaret
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